Quality control for everypatient conversation.Automatically
Your team samples 5% of engagements.
CareFlows scores 100%.
Performance Dashboard
Analyze call scoring performance and trends
Overall Score
Average performance across all calls
Score Over Time
Daily performance trends
Score every call against your own policies.
CareFlows reads your policies, builds a rubric, and scores every patient interaction against it.
Upload your policies
Drop in your compliance manuals, clinical protocols, SOP's etc. PDFs, DOCX, whatever you have.
AI extracts the criteria
CareCo scans your documents and extracts criteria, scoring guidelines, and more.
Assign to your team
Route each CareFlow to specific users, practices, or patient segments, high-risk cohorts etc.
Score every call in minutes
CareCo grades each conversation against your guidelines and policies automatically.
Close the loop with coaching
Clinicians get tips tied to exact transcript moments — what went well, what to say next time, with specific script examples.
See exactly what was missed, and exactly what to say.
Each interaction comes with a score, a line-by-line breakdown, and coaching tied to the transcript.
Everything you need to move spot checking to full scoring.
CareFlows sits inside your existing CareCo dashboard, alongside your Communications, Tasks, Notes and Patients.
Transcript-aligned scoring
Every criteria links directly to the moment in the transcript where it was met — or missed. Click a timestamp and hear exactly what happened.
Trend dashboards
Macro view of team health over time. Average score, volume, drift, and drill-downs by criteria, team, or patient segment.
Coaching & feedback
Every missed item comes with an explanation and a suggested script. Turning every conversation into a training moment.
Smart assignment
Assign CareFlows to specific users, practices, or patient cohorts. Different rubric for CCM vs. RPM vs. Pharmacy? Done.
Team statisticsTeam leaderboards
Compare performance across clinicians. Identify top performers, surface who needs coaching, and track trend lines over time.
Audit 5% of calls.Score 100%.
Bring your policies, we'll show you how CareFlows turns them into live QA in under an hour.
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